Terms and conditions of hire
When hiring bouncy castles, it is the responsibility of the person renting the inflatable to ensure that ALL possible safety steps are taken to avoid injury or damage to the inflatable.
Before setting up your inflatable, please carry out the following prior to delivery.
*Please ensure that the area in which the inflatable is to be set up is clear of any hazards (toys, sharp objects, bricks, stones, garden waste, clothes lines etc.)
*We will not leave our inflatables in gardens where there are animal droppings as this constitutes a serious Health and Safety risk to ourselves and the children using it. If you have a dog or any other pets, please ensure the garden is completely clean before we arrive.
*Please ensure the access route to the garden is completely clear (e.g. narrow alleyway, stairs etc.)
*If access to the garden is gained through the house, please ensure the route is completely clear (toys, furniture etc.) leaving us as much room to manoeuvre as possible.
*Please let us know prior to delivery if the garden is difficult to access (e.g. narrow alleyway, stairs etc.)
*Ensure that no adults use the inflatable unless it is a specific adult unit and is specified within the age limits. Adults using inflatables designed only for children can cause serious damage to the inflatable of which you as the hirer may be liable.
*Avoid large children and small children from using the inflatable at the same time. Some children require strict supervision.
*Ensure that no-one with a history of back or neck problems is allowed on the inflatable. Do not allow anyone with medical conditions (e.g. brittle bone disease or temporary injuries) to use the equipment as this may put them at risk of injury or further risk of injury.
*Please note that all persons using the inflatable do so at their own risk.
*No food, drink or chewing gum on or near the inflatable.
*No children with face paint, silly string, streamers or party poppers on or near the inflatable as these are very difficult to clean and can cause permanent staining.
*The unit hired has age limits. Please ensure that ONLY age appropriate persons use the equipment.
*No-one over the specified age limit should use the inflatable as this can result in damage to the inflatable, serious injury and will invalidate the insurance.
*Do NOT under any circumstances attempt to move or reposition the unit once it has been set up and installed.
*Children must be supervised by a responsible adult at all times.
*Climbing, hanging or sitting on walls is dangerous and must not be allowed.
*Ensure the inflatable is not overcrowded, and limit numbers according to the age and size of children using it. If children are colliding it is too crowded.
*Any outstanding balances must be paid BEFORE we set up on the day of your event. Unfortunately under no circumstances can we leave our equipment with you before the balance has been paid.
*Do not allow large and small children to use the inflatable at the same time.
*Always ensure children do not push, collide, fight or behave in a manner likely to injure or cause distress to others.
*Do not allow anyone to bounce on the front safety. The step is there to assist users in getting on or off.
*No smoking on or near the inflatable.
*No barbeques near the inflatable.
*All shoes, glasses, jewellery, badges must be removed before using the inflatable.
*Do not allow anyone to be on the inflatable during inflatable during inflation or deflation as this is dangerous.
*No pets, toys or sharp instruments to be allowed on or near the inflatable.
*No one with a history of back or neck problems is allowed on the inflatable as indeed anyone who is feeling unwell.
*Ensure users do not attempt somersaults on the inflatable.
*Ensure users are clothes appropriately and that nothing can fall out of their pockets.
*Do not play around the entrance or exit of the inflatable.
*Children using a bouncy castle should be no taller that the side walls.
*The inflatable should not be used if it becomes wet. If no shower cover is fitted and in the event of rain, the inflatable should not be used. After rain the inflatable should be dried off with a towel before use resumes.
*Do not allow water pistols or hosepipes on or near the inflatable. We expect the inflatable to be dry on collection (unless it is raining!)
*Ensure that the vent on the side of the blower is kept clear at tall times.
*The inflatable will be secured with metal stakes, rope and/or sand bags. Please inspect the inflatable at regular intervals during use to ensure it remains fully secured at all times.
*In the event of high winds the inflatable should not be used and the fan should be switched off immediately.
*In the event that the fan stops working and/or the inflatable starts do deflate, please ensure all users get off the inflatable immediately
Check the plugs and fuses and make sure the fan tube or deflation tube/zip has not come undone or something has not blown onto and is obstructing the fan. If you are unable to locate the source of the problem please contact us immediately
*Keep children away from the fan and the electrical socket it is plugged into at all times.
*We expect to collect our inflatables in the same condition as when delivered. If the inflatable is collected in a dirty or damaged
condition, the hirer will incure an additional charge £50.
*Bad weather policy. We reserve the right to cancel any booking at any time i.e. in really bad weather (if more than light shower we may cancel for safety reasons).
In the unfortunate event that there is bad weather,on the day of hire we do not offer refunds of deposit.However we will be more than happy to re-book your castle at no extra cost.
Rain covers are for light showers only; the inflatable should not be used in heavy rain. We will not be held responsible for bad weather ruining your day
However we will be more than happy to re-book your castle at no extra cost.
*Refunds of deposit are not available, however, if you wish to re-arrange your booking, please notify Castle Kingdom within 24 hours of your event.
You can cancel your booking up to 24 hours before your event and we will only charge you for your deposit.Alternatively, you can postpone your booking and re-book at a date and time that suits you and won't lose your deposit. Failure to notify Castle Kingdom of your cancellation or postponement within 24 hours of your event may incur a fee
*These guidelines are for the safety of all people using this equipment and it is the sole responsibility of the hirer to ensure they are adhered to. Our company cannot accept any responsibility for any injury caused to any persons using the equipment.
*Please note that all persons using our inflatable(s) do so at their own risk.
*The person/organisation hiring the equipment will be responsible/liable for any damage or injury occurring from or as a result of misuse or reckless use.
We reserve the right to refuse a hire for any reason where we feel that health and safety laws will be broken and or where the safety of participants will be compromised. Safety is our number 1 priority.
If the castle or any other items hired have to be delivered through the property we will not be held accountable for any damage caused. This includes water damage when moving wet castles through properties.
There must be a suitable mains power point within 25 metres of the rear of the bouncy castle, otherwise an extra extension lead will be required please view our additional items.
Please make us aware on arrival of any services laid under the desired site as we will not be held accountable for any damage to such services including drainage, gas, electrical and more. Our pegs are 360mm long.
*You will be responsible for all repair/cleaning costs if the unit becomes damaged or soiled and will be responsible for the full replacement costs should the unit or any of its accompanying equipment be stolen while on hire. If damaged or stolen you may also be charged for loss of earnings until such time as the unit and other equipment can be repaired or replaced.
*The above guidelines are for the safety af all people using our equipment, and it is the sole responsibility of the hirer to ensure they are adhered to. Our company cannot accept any responsibility for any injury caused to anyone using our equipment.
*Only our delivery driver is to collect the inflatable and under no circumstances should any of the equipment be handed over to anyone other than our delivery driver. You remain responsible for the security and safe keeping of the unit and all other equipment until it is collected by one of our delivery drivers.
Please ensure that there is adequate space for our products, that the location our products will be sited is accessible, and that you have cleared the area of mess and debris. We will be unable to provide a refund if we cannot deliver your product due to a lack of space or accessibility or due to an inappropriate location.
You will asked to sign a copy of our hire agreement on the day of hire.
*Castle Kingdom reserve the right to make reasonable amendments to this contract without giving notice to the other party or parties.